Returns

Please email us at emma@ruperts.au within five working days if you are not satisfied with your purchase so that we can resolve any problems.

In order to be eligible for a refund, we must have agreed to the return via email and goods must be returned within 14 days of agreement.

This refund policy does not apply to goods which have been taken out of their packaging, worn or used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken.

Ruperts will only carry the cost of return shipment when returning goods were damaged prior to receipt. As proof we need the statement of the shipping company (AusPost, courier service etc.) about a damage during delivery. Once we receive the prior to receipt damaged items, we will fully refund you the amount you paid for the product(s) and outbound shipping costs.

Any other return will be at the expense of the customer.  All products must be returned in their original condition. Please note that we are not responsible for any merchandise damaged or lost 'en route' to us. Therefore it is advisable to send your package through a traceable method.

Agreed refunds or credits are not processed until goods are received by Ruperts and confirmed to be in their original condition.

It is not possible to return food, earrings, skincare or sale items unless there are rights under the Australian Consumer Guarantees.